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Winzio Privacy Policy – How Your Information Is Kept Secure

Your personal information at Winzio is treated like a trust. Here, in plain English, you'll find exactly what data is collected, why it's used, and how it's kept safe.

Last Updated: January 2026 | Next Review: July 2026
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In Plain Terms
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Core Commitments

Winzio's Privacy Policy Six Key Points

Here are the key things to know before reading the full document — Winzio's commitments to keeping your data safe.

Sale of Data Prohibited
Winzio never sells your personal data to third parties. Your name, phone number, and transaction details are never shared for commercial purposes.
Zero Data Selling
256-Bit SSL Encryption
Every transaction and personal detail you share is protected with industry-leading SSL encryption, making it unreadable to anyone outside.
SSL 256-bit
Your Control
If you want to view, correct, or delete your data, just let Winzio know. Your rights over your own information come first.
Full Control
Data is deleted after a set period
After account closure, personal data will be deleted within a set timeframe unless a legal obligation requires it to be retained.
Data Retention Policy
Opt out of marketing emails anytime
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. You can also contact support to have them stopped.
Opt-Out Option
Regular Security Reviews
Winzio's data protection measures are reviewed by an independent third party every six months. Any vulnerabilities identified are addressed promptly.
Regular Audits

Important: By creating an account with Winzio or using our website, you agree to this Privacy Policy. If you have any questions, Help Center Contact us.

1. Introduction

Winzio takes your privacy seriously. This Privacy Policy explains what information is collected when you use the Winzio website, mobile app, and related services, how that information is used, and what measures are in place to keep it safe.

Winzio operates under an international gaming licence and adheres to international data protection standards. Local data protection laws applicable to users in Bangladesh also apply.

This policy is written in English to ensure Winzio's Bangladeshi members can understand it with ease. If any part is unclear, the support team is happy to explain.

2. What Information We Collect

Information Collected at Registration

When opening an account with Winzio, you are required to provide certain information. This is mandatory, as it is needed for identity verification and payment processing.

  • Full Name (as per National ID)
  • Date of birth (for age verification)
  • Mobile number and email address
  • Home address (city and district)
  • Preferred Payment Method

Information collected during KYC verification

Additional information may be required for your first large withdrawal or during account verification:

  • Photo of National ID or Passport
  • Selfie or facial photo (for identity verification)
  • Proof of Address (utility bill or bank statement)
  • Payment Method Verification (bKash/Nagad number, etc.)

Automatically Collected Information

Some information is collected automatically when you use the Winzio website or app:

  • IP address and device type
  • Browser & Operating System Information
  • Which pages you visited and how long you spent on each
  • Gaming Activity & Transaction History
  • Login Time, Location & Device

Why This Information Is Required: Winzio collects this information primarily to keep your account secure, prevent fraud, and improve service quality. It is not used for any other purpose.

3. How Your Information Is Used

Winzio uses the data it collects only for specific purposes. Full details are provided below:

Data Type How It Is Used Legal Basis
Name, address, date of birth Identity Verification, KYC Completion Legal Obligations
Mobile Number & Email Sending security codes, important notifications Contractual Requirement
Transaction Details Payment processing, dispute resolution Contractual Requirement
Gaming Activity Responsible Gaming Monitoring, Service Improvement Legitimate Interest
Device & IP Information Fraud Detection, Security Protection Legitimate Interest
Email & Mobile (Optional) Sending Promotional Offers Your Consent

Winzio never uses your data for profiling or automated decision-making that could work against you. Gaming activity is monitored solely to support responsible gaming — not for advertising.

4. Data Sharing Policy

Winzio does not sell your data to third parties. However, limited data sharing may occur in certain cases necessary for running the service:

Payment Providers

When you transact via bKash, Nagad, Rocket, or bank transfer, the necessary details are shared with the relevant payment provider solely to process the transaction.

Game Providers

When you play games on platforms by Pragmatic Play, Evolution Gaming, or other game providers, those providers may access limited data for technical purposes. They operate under their own independent privacy policies.

Legal Obligations

When required by a court order, government investigation, or licensing authority, Winzio is legally obligated to provide the necessary information. Where possible, you will be notified in advance.

To be clear: Winzio does not share your information with any advertising companies, data brokers, or social media platforms. Your gaming habits and personal data are never sold for marketing purposes.

5. Security Measures

Winzio uses industry-leading technology to protect your data. Here's a look at the actual measures in place – not just words, but real safeguards.

  • 256-Bit SSL Encryption: All data transmitted between your browser and Winzio's servers is fully encrypted. No one can intercept or read it in transit.
  • Two-Factor Authentication (2FA): An OTP is sent to your mobile at login. Even if someone knows your password, they cannot access your account without the OTP.
  • Firewall & Intrusion Detection: Unauthorised access attempts are automatically detected and blocked.
  • Server Security: Data is stored in international-standard data centers equipped with physical security measures.
  • Regular Security Audits: Regular penetration testing and security audits are conducted by independent third parties.
  • Staff Training: Staff with access to member data undergo strict confidentiality training.

That said, no system is completely impenetrable. In the event of a security breach, Winzio will notify affected members within the legally required timeframe and take all necessary action.

6. Cookies & Tracking

When you visit the Winzio website, cookies are stored in your browser. Cookies are small text files that help improve the functionality of the site.

Types of Cookies

  • Essential Cookies: Essential for maintaining login sessions and keeping the site functional. These cannot be disabled.
  • Functional Cookies: Remembers your preferences (language, theme). You can disable these, though some site features may not work as smoothly.
  • Analytics Cookies: Data on which pages are visited most and how fast they load helps us improve the site. No personally identifiable information is collected.

Cookies can be managed through your browser settings. However, disabling essential cookies will prevent you from logging into the site. Winzio does not use third-party advertising cookies.

7. How Long Your Data Is Retained

Winzio does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory requirements.

  • Account Information: For as long as the account is active. Up to 5 years after closure (where legally required).
  • Transaction Records: 7 years (in compliance with financial regulations).
  • KYC Documents: 5 years after account closure.
  • Gaming Log: 3 years (for dispute resolution purposes).
  • Cookies Information: Automatically cleared when the session ends or the browser is closed.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you.

8. Your Data Rights

Winzio believes your data belongs to you. The following rights are yours, and you are free to exercise any of them at any time:

9. Protection of Minors' Data

Winzio strictly does not serve anyone under the age of 18. Personal data of minors is never collected, and any such data found to have been submitted will be deleted immediately.

If a parent or guardian believes their child is using or has used Winzio, they should immediately contact Help Center Contact us and Winzio will act promptly. A PIN lock feature is also available on your account for added family protection.

10. International Transfer of Data

Winzio is an international platform and its servers may be located in various countries. Your data may be stored or processed outside of Bangladesh. In all cases, however, international data protection standards are strictly followed.

Game providers such as Evolution Gaming and Pragmatic Play operate servers based in Europe or other countries. These companies comply with GDPR and other international data protection regulations.

11. Changes to the Privacy Policy

Winzio may update this Privacy Policy from time to time. For significant changes, members will be notified by email or via an on-platform announcement. For minor updates, the "Last Updated" date at the top of the page will reflect the change.

Continued use of Winzio after any changes take effect will be considered acceptance of the updated policy. If you do not agree, you may close your account and withdraw your remaining balance.

12. Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch through the following:

For requests to view, correct, or delete your data, Winzio will respond within 30 days. Complex cases may take longer, but you will be kept informed.

Please Note: When submitting a request, please contact us from your registered email address or mobile number to make identity verification straightforward. Requests to access another person's data will not be accepted.

Your Rights

Over Your Data Your Rights

Winzio respects all of these rights. If you wish to exercise any of them, please reach out to our support centre.

Right to Access Your Data
You may request to view the information Winzio holds about you. It will be provided within 30 days of your request.
Right to Rectification
If any of your information is incorrect or outdated, you can request a correction. Errors in your name or address can be fixed by submitting supporting proof.
Right to Erasure
If you close your account and there is no legal obligation to retain your data, you may request that it be deleted.
Right to Restriction of Processing
You may request that the use of your data be temporarily restricted for specific reasons, such as while an investigation is ongoing.
Right to Data Portability
You can request a copy of your data in a standard format (such as CSV) for use elsewhere.
Right to Opt Out of Marketing
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. Please allow up to 48 hours for the change to take effect.
FAQ

General FAQ

Winzio's policy is one account per person — two members of the same household may each hold a separate account, provided they are genuinely different individuals and each account is registered with distinct identity details. Multiple accounts accessed from the same device or IP address will be flagged and reviewed by Winzio's system. If two accounts are found to belong to the same person, both may be closed. If two household members genuinely need separate accounts, it's advisable to inform Support in advance. Verifying your identities with the relevant documents significantly reduces the chance of any issues arising. The main concern is whether multiple accounts from the same household or device are being used to abuse bonuses.

Calculating your wagering progress is actually straightforward. Say you received a bonus of ৳1,000 and the wagering requirement is 30×. That means you need to place ৳1,000 × 30 = ৳30,000 in total bets. Keep in mind, though, that not all games contribute equally. slots typically count at 100%, so a ৳1,000 slots bet counts as ৳1,000 toward your wagering. Live Casino games such as roulette or blackjack may only contribute 10%–20%, meaning a ৳1,000 bet would count as just ৳100–৳200. You can track your current wagering progress directly in the bonus section of your Winzio account – it shows how much you've completed and how much remains. For more details, Help Center Ask us.
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